Privacy Policy
Effective Date: May 28, 2026
Hot Purple Energy (“HPE,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request information, communicate with us, or use our products and services.
Information We Collect
We may collect personal information in a variety of ways, including when you:
* Complete a contact form on our website
* Request a consultation, quote, or service
* Schedule an appointment
* Contact us by phone, email, or text message
* Subscribe to updates or communications
* Submit information through online or paper forms
The information we may collect includes:
* Name
* Email address
* Phone number
* Mailing address
* Service address
* Utility provider information
* Solar system information
* Communication preferences
* Any other information you voluntarily provide
We may also automatically collect certain technical information, including:
* IP address
* Browser type
* Device information
* Website usage information
* Cookies and similar tracking technologies
How We Use Your Information
We may use your information to:
* Respond to inquiries and requests
* Provide quotes, products, and services
* Schedule appointments and service visits
* Send project updates and service notifications
* Process payments and billing inquiries
* Provide customer support
* Improve our website and services
* Maintain records regarding installed or serviced systems
* Comply with legal obligations
SMS Communications
If you provide consent to receive SMS/Email messages from Hot Purple Energy, you may receive text messages related to:
* Appointment scheduling and reminders
* Technician arrival notifications
* Service updates
* Project updates
* Customer support communications
* Billing inquiries
* Account-related communications
Message frequency may vary depending on your interactions with Hot Purple Energy.
Information Sharing and Disclosure
We do not sell your personal information.
We may share information with trusted third-party service providers that assist us in operating our business, including website hosting providers, customer relationship management (CRM) platforms, scheduling software, communication providers, payment processors, and technology vendors that support our operations.
These service providers are only given access to the information necessary to perform services on our behalf and are required to maintain appropriate safeguards.
SMS/Email opt-in or phone numbers for the purpose of SMS/Emails are not being shared with any third party and affiliate company for marketing purposes.
We may also disclose information when required by law, to protect our legal rights, or in connection with a business transaction such as a merger, acquisition, or sale of assets.
Data Retention
We retain personal information for as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.
Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no transmission of data over the internet can be guaranteed to be completely secure.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve website functionality, analyze website traffic, and enhance the user experience.
You may adjust your browser settings to disable cookies; however, certain portions of the website may not function properly.
California Privacy Rights
California residents may request information regarding the categories of personal information collected, the purposes for which the information is used, and may request correction or deletion of certain personal information, subject to applicable legal exceptions.
To submit a request, please contact us using the information below.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.
Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact:
Hot Purple Energy
810 N Farrell Dr.
Palm Springs, CA 92262
Phone: (760) 322-4433
Website: https://hotpurpleenergy.com
For information regarding SMS communications, please review our SMS Terms & Conditions below.
SMS Terms & Conditions
Effective Date: May 28, 2026
By opting in to receive SMS/Email communications from Hot Purple Energy (“HPE”), you agree to receive text messages or emails related to your relationship with our company.
SMS Consent Communication
Phone numbers collected through the SMS or Email Form consent process will not be shared with third parties or affiliate companies for marketing purposes.
Consent to receive SMS/Email communications is not shared, sold, rented, or transferred to third parties for marketing purposes.
Types of SMS Communications
If you have consented to receive SMS/Email messages from Hot Purple Energy, you may receive messages related to:
Appointment reminders
Appointment scheduling
Technician arrival notifications
Service and maintenance updates
Project updates
Billing inquiries
Customer support communications
Examples:
*Appointment Scheduling
“Hello, this is Hot Purple Energy. We have availability for your solar system inspection on Tuesday, June 9 between 10:00 AM and 12:00 PM. Please reply to confirm if this time works for you. Reply STOP to opt out of SMS messaging.”
*Appointment Reminder
“Friendly reminder from Hot Purple Energy that your service appointment is scheduled for tomorrow between 8:00 AM and 10:00 AM. Reply STOP to opt out of SMS messaging.”
*Technician En Route
“Your Hot Purple Energy technician is on the way and is expected to arrive within approximately 30 minutes. If you have any questions, please call (760) 322-4433. Reply STOP to opt out of SMS messaging.”
*Service Follow-Up
“Thank you for choosing Hot Purple Energy. We wanted to follow up regarding your recent service visit. Please let us know if you have any questions or concerns. Reply STOP to opt out of SMS messaging.”
*Project Update
“Hot Purple Energy update: Your solar project has moved into the permitting phase. Our team will keep you informed as we progress through the next steps. Reply STOP to opt out of SMS messaging.”
*Installation Scheduling
“Good news! Your solar equipment has arrived and we are ready to schedule your installation. Please reply with your preferred availability and a member of our team will contact you. Reply STOP to opt out of SMS messaging.”
*Monitoring Alert
“Hot Purple Energy has detected a potential issue with your system’s production. Our team is reviewing the information and may contact you to discuss next steps. Reply STOP to opt out of SMS messaging.”
*Panel Cleaning Reminder
“Hello from Hot Purple Energy. It may be time for your next solar panel cleaning to help maintain optimal performance. Contact us if you would like to schedule service. Reply STOP to opt out of SMS messaging.”
*Billing Communication
“This is a courtesy reminder from Hot Purple Energy that an invoice has been emailed to you for review. Please contact us at (760) 322-4433 if you have any questions. Reply STOP to opt out of SMS messaging.”
*Document Request
“Hello, this is Hot Purple Energy. To help us process your project, please email a copy of your most recent utility bill at your earliest convenience. Reply STOP to opt out of SMS messaging.”
Message Frequency
Message frequency may vary depending on your interactions with Hot Purple Energy and the services you request.
Message and Data Rates
Standard message and data rates may apply according to your wireless carrier’s pricing plan.
Opt-In Methods
Customers may opt in to receive SMS/Email communications from Hot Purple Energy by:
Completing a website form and providing consent
Signing a paper form
Providing verbal consent during a conversation with our staff
SMS communications are only sent to individuals who have provided consent through our website forms, paper forms, or verbal consent. Hot Purple Energy does not send unsolicited SMS messages.
Website Consent Language
By checking this box, you agree to receive SMS/Email messages from Hot Purple Energy related to appointments, service scheduling, project updates, technician notifications, billing inquiries, and customer support. You may reply STOP to opt out at any time. Call (760) 322-4433 for assistance. Message and data rates may apply. Message frequency may vary. View our Privacy Policy and SMS Terms & Conditions.
Opt-Out
You may opt out at any time by replying STOP to any SMS/Email message.
After opting out, you will no longer receive SMS/Email communications from Hot Purple Energy unless you subsequently opt back in.
Help Instructions
If you need assistance, please call (760) 322-4433, visit https://hotpurpleenergy.com, or reply HELP to any SMS/Email message.
Standard Messaging Disclosures
*Message and data rates may apply.
*Message frequency may vary.
*Reply STOP to opt out.
*Reply HELP for assistance.
Additional Information
Your consent to receive SMS/Email messages is not a condition of purchasing products or services from Hot Purple Energy.
Please review our Privacy Policy for additional information regarding how we collect, use, and protect your personal information.